Frequently asked questions
If there is a question that has not been answered here, we are available during regular business hours at (704) 225-8555; or feel free to email us We will respond within 24 hours.
Q: "What is a “simple cleaning”?"
An Adult Prophylaxis is commonly referred to as a “simple” or “free” cleaning. This is the type of dental cleaning that most patients have during their checkup visits. However, if you have been diagnosed with periodontal disease (“gum disease”), resulting in a scaling and root planning (“deep cleaning”), then the dental cleaning you receive during your routine checkup visits is called a Periodontal Maintenance.
Patients who are diagnosed with gum disease are not eligible for simple cleanings. And just as with virtually all dental insurance, Periodontal Maintenance is not covered as a “free service” under our Dental Discount Plan- but it is eligible for the reduced fee schedule.
